We will be able to use FedEx or DHL or any cargo companies. For example FedEx does International shipments.
New to the world of international shipping? Whether you are shipping documents or products weighing thousands of pounds, FedEx has a shipping solution for you, and the tools to make international shipping as easy as 1-2-3.
Thats FedEx tagline for international shipping.
Now i,ll explain how will be the best way to make online transactions. Meaning how are we going to buy and sell our item/goods. The best way will be Paypal.
Below is the Seller and Buyer's protection.
PayPal Buyer Protection.
7.1 Types of Problems Covered. PayPal Buyer Protection helps you if you encounter either of these problems:
- "Item Not Received" (INR): You did not receive the item you paid for with PayPal; or
- "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD).If your problem is a transaction that you did not authorize, please see section 8 below.
An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples:
- You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
- The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used.
- The item was advertised as authentic but is not authentic.
- The item is missing major parts or features which were not disclosed in its description when you bought the item.
- You purchased three items from a Seller but only received two.
- The item was materially damaged during shipment.
An item is not Significantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples:
- The defect in the item was correctly described by the Seller.
- The item was properly described but you didn't want it after you received it.
- The item was properly described but did not meet your expectations.
- The item has minor scratches and was listed as used condition.
7.2 Eligibility Requirements.
- To be eligible for PayPal Buyer Protection you must meet all of the following requirements:
- Pay for the full amount of the item with one payment from your Account. Items purchased with multiple payments or installments are not eligible.
- Send the payment to the Seller in the following manners:
- For eBay items:
- through the eBay “Pay Now” button or the eBay invoice; or
- through the “Send Money” tab of your Account by selecting “eBay Item” or “Pay for eBay Items” and entering the required information.
- For items bought on other websites:
- through the Send Money tab on the PayPal website, by clicking the “Purchase” tab, or by selecting the “Checkout with PayPal” button or otherwise selecting PayPal as part of a Seller’s checkout flow.
- For eBay items:
- Open a Dispute within 180 Days (with the exception of buyers in Latin America1 which must open a Dispute within 45 Days) of the date you sent the payment – then follow the online dispute resolution process described below under "Dispute Resolution"
- Have an Account in good standing.
- For items purchased on eBay look for either a PayPal or eBay buyer protection message in the eBay listing. If you see a message, and you meet the eligibility requirements, then your purchase is covered by PayPal Buyer Protection. The buyer protection message will vary based on the eBay website. The message must appear on the top part of the listing and not under the “Description” or “Shipping and Payments” tabs. If the listing does not include the buyer protection message, then it is not eligible for PayPal Buyer Protection.
7.3 Ineligible Items. PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Buyer Protection:
- Intangible items, including Digital Goods (subject to exceptions as listed in Section 7.6)
- Services
- Real estate
- Businesses (when you buy a business)
- Vehicles, including motorcycles, caravans, aircrafts and boats
- Custom made items with SNAD issues
- Travel tickets, including airline flight tickets
- Items that violate PayPal's Acceptable Use Policy
- Purchases made on eBay that violate eBay's Prohibited or Restricted Items Policy
- Items which you collect in person, or arrange to be collected on your behalf, including at a retail point of sale
- Industrial machinery used in manufacturing
- Items equivalent to cash, including prepaid or gift cards
- Personal Payments
Even if your payment is not eligible for PayPal Buyer Protection, you can file a Dispute and resolve the issue directly with the Seller, however, PayPal will not find in your favor if you escalate a Dispute to a Claim when an item is not eligible for PayPal Buyer Protection.
7.4 Coverage Amount. If you are eligible for PayPal Buyer Protection and PayPal finds in your favor on your Claim, PayPal will reimburse you for the full purchase price of the item and original shipping costs.
PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described (SNAD) item to the Seller or other party specified by PayPal. If the Seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the Seller for an Item Not Received (INR) Claim even if you did not receive the goods
7.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Center and follow this process:
- Open a Dispute. Open a Dispute within 180 Days (with the exception of buyers in Latin America1 which must open a Dispute within 45 Days) of the date you made the payment to negotiate with the Seller for resolution of the Dispute.
- Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute.You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR), unless the Dispute is for $2,500 USD or more (or other currency equivalent). If you do not escalate the Dispute to a Claim within 20 Days, PayPal will permanently close the Dispute.
- Respond to PayPal's requests for information in a timely manner. During the Claim process, PayPal may require you to provide documentation to support your position.
- Comply with PayPal's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, PayPal will generally require you, at your expense, to ship the item back to the Seller, or to PayPal, or to a third party and to provide proof of delivery.For transactions that total less than $250 USD, proof of delivery is confirmation that can be viewed online and includes the delivery address showing at least city/state or postal code, delivery date, and the URL to the shipping company’s website if you’ve selected “Other” in the shipping drop down menu. For transactions that total $250 USD or more (or the equivalents in other currencies as listed in the table below), you must also get a signature confirmation of the delivery (except for buyers having a PayPal Account registered: in Albania, Andorra, Bosnia and Herzegovina, Croatia, Iceland, Israel, Turkey, or Ukraine to whom such requirement won’t apply).$250 USD signature confirmation requirement – other currencies equivalents:CurrencyAmountCurrencyAmountAustralian Dollar:$350 AUDNew Zealand Dollar:$380 NZDBrazilian Real:R $500 BRLNorwegian Krone:1,600 NOKCanadian Dollar:$325 CADPhilippine Peso:12500 PHPCzech Republic Koruna:6,000 CZKPolish New Zloty:800 PLNDanish Krone:1,500 DKKRussian Ruble:8,500 RUBEuro:€200 EURSingapore Dollar:$400 SGDHong Kong Dollar:$2,000 HKDSwedish Krona:2,000 SEKHungarian Forint:55,000 HUFSwiss Franc:330 CHFIsraeli New Shekel:1,000 ILSTaiwan New Dollar:8250 TWDJapanese Yen:¥28,000 JPYThai Baht:9000 THBMalaysian Ringgit1000 MYRTurkish Lira:375 TRYMexican Peso:$2,200 MXU.K. Pound Sterling:£150 GBPU.S. Dollar:$250.00 USD
- Claim Resolution Process. Once a Dispute has been escalated to a Claim, PayPal will make a final decision in favor of the buyer or the Seller. You may be asked to provide receipts, third party evaluations, police reports, or anything else that PayPal specifies. PayPal retains full discretion to make a final decision in favor of the buyer or the Seller. In the event that PayPal makes a final decision in favor of the buyer or Seller, each party must comply with PayPal’s decision. PayPal will generally require the buyer to ship an item that the buyer claims is SNAD back to the Seller (at the buyer’s expense), and PayPal will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. In the event a Seller loses a Claim, the Seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. If you are a Seller and you lose a SNAD Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back.
Currency
|
Amount
|
Currency
|
Amount
|
Australian Dollar:
|
$9.99 AUD
|
New Zealand Dollar:
|
$9.99 NZD
|
Brazilian Real:
|
7.99 BRL
|
Norwegian Krone:
|
29.99 NOK
|
Canadian Dollar:
|
$3.99 CAD
|
Philippine Peso:
|
499.99 PHP
|
Czech Koruna:
|
99.99 CZK
|
Polish Zlotych:
|
19.99 PLN
|
Danish Krone:
|
24.99 DKK
|
Singapore Dollar:
|
$9.99 SGD
|
Euro:
|
€3.99 EUR
|
Swedish Krona:
|
34.99 SEK
|
Hong Kong Dollar:
|
$49.99 HKD
|
Swiss Franc:
|
4.99 CHF
|
Hungarian Forint:
|
999 HUF
|
Taiwan New Dollar:
|
249.00 TWD
|
Israeli New Shekel:
|
15.99 ILS
|
Thai Baht:
|
249.99 THB
|
Japanese Yen:
|
¥999 JPY
|
U.K. Pound Sterling:
|
£3.99 GBP
|
Mexican Peso:
|
$39.99 MXN
|
U.S. Dollar:
|
$3.99 USD
|
PayPal may limit the number of Digital Goods refunds that you may receive. If these are limited or if your purchase is not eligible for coverage, you will still be able to follow PayPal’s standard dispute resolution processes described in this Section 7 to attempt to resolve the issue with the Seller directly.
7.7 Relationship between PayPal's protection programs and Chargebacks. Credit card Chargeback rights, if they apply, may be broader than PayPal’s protection programs. Chargebacks may cover unsatisfactory items even if they do not qualify as SNAD, and may cover intangible items. You may pursue a Dispute/Claim with PayPal, or you may contact your credit card company and pursue your Chargeback rights. You may not pursue both at the same time or seek a double recovery. If you have an open Dispute or Claim with PayPal, and also file a Chargeback with your credit card company, PayPal will close your Dispute or Claim, and you will have to rely solely on your Chargeback rights.
Before contacting your card issuer or filing a Dispute with PayPal, you should contact the Seller to resolve your issue in accordance with the Seller’s return policy as stated on their auction or website.
7.8 No Double Recovery. You may not file a Dispute/Claim, or receive a recovery, for a purchase under PayPal Buyer Protection if you have already received a recovery for that purchase directly from eBay, the Seller or another third party, or if you have already filed a case for that purchase with eBay, the Seller or another third party.
8. Errors and Unauthorized Transactions.
8.1 Protection for Unauthorized Transactions and Errors. When an Unauthorized Transaction or an Error occurs in your Account, PayPal will cover you for the full amount of every eligible Unauthorized Transaction or Error so long as you follow the procedures discussed below.
An Unauthorized Transaction occurs when a payment is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred. If you give someone access to your Account (by giving them your login information) and they conduct transactions without your knowledge or permission, you are responsible for any resulting use.
8.2 Notification Requirements.
- You should immediately notify PayPal if you believe:
- there has been an Unauthorized Transaction or unauthorized access to your Account;
- there is an Error in your Account history statement (you can access your Account history by logging into your Account and clicking on a link to “View all of my transactions” ) or in your transaction confirmation sent to you by email;
- your password or PayPal Mobile PIN has been compromised;
- your PayPal Mobile-activated phone has been lost, stolen or deactivated; or
- you need more information about a transaction listed on the statement or transaction confirmation.
- To be eligible for protection for Unauthorized Transactions, you must notify us within 60 Days after any Unauthorized Transaction first appears in your Account history statement. We will extend the 60 Day time period if a good reason, such as a hospital stay, kept you from notifying us within 60 Days.You should regularly log into your Account and review your Account history statement to ensure that there has not been an Unauthorized Transaction or Error. PayPal will also send an email to the primary email address you have provided in order to notify you of each transaction from your Account. You should also review these transaction confirmations to ensure that each transaction was authorized and is accurate.
For Unauthorized Transactions or Errors in your Account, notify us as follows:
- Use this form to file a report in the PayPal Resolution Center; or
- Write to PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950; or
- Call PayPal Customer Service at (402) 935-7733 (in the U.S.).
When you notify us, provide us with all of the following information:
- Your name and email address registered to your Account;
- A description of any suspected Unauthorized Transaction or Error and an explanation as to why you believe it is incorrect or why you need more information to identify the transaction; and
- The amount of any suspected Unauthorized Transaction or Error.
If you notify us orally, we may require that you send us your complaint or question in writing within 10 Business Days. During the course of our investigation, we may request additional information from you.
8.3 PayPal Actions after Receipt of Your Notification. Once you notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following:
- We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Error that is eligible for protection.
- We will complete our investigation within 10 Business Days of the date we received your notification of the suspected Unauthorized Transactions or Error. If your Account is new (the first transaction from your Account was less than 30 Business Days from the date you notify us), we may take up to 20 Business Days to complete this investigation. If we need more time, we may take up to 45 Days to complete our investigation (or up to 90 Days for new Accounts, or if your transaction was at a point of sale where you were physically present, or a foreign initiated transaction).
- If we decide that we need more time to complete our investigation, we will provisionally credit your Account for the amount of the suspected Unauthorized Transaction or Error. You will receive the provisional credit within 10 Business Days of the date we received your notice (or 20 Business Days for new Accounts). This will allow you to have use of the money until we complete the investigation. We will notify you of the provisional credit within 2 Business Days of the crediting. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days (or 20 Business Days for new Accounts), we will not provisionally credit your Account.
- We will inform you of our decision within 3 Business Days after completing our investigation.If we determine that there was an Unauthorized Transaction or Error, we will promptly credit the full amount into your Account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts.If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our email to you. If you received a provisional credit, we will remove it from your Account and notify you of the date and amount of the debit. You may request copies of the documents that we used in our investigation.
8.4 PayPal Errors. We will rectify any Error that we discover. If the Error results in your receipt of less than the correct amount to which you are entitled, PayPal will credit your Account for the difference. If the Error results in your receipt of more than the correct amount to which you are entitled, PayPal will debit the extra funds from your Account.
8.5 Your Errors. If you erroneously send a payment to the wrong party, or send a payment for the wrong amount (based on a typographical error, for example), your only recourse will be to contact the party to whom you sent the payment and ask them to refund the payment. PayPal will not reimburse you or reverse a payment that you have made in error.
9. PayPal Seller Protection.
For seller protection terms for sellers in Mexico, click here.
For seller protection terms for sellers in China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam,click here.
For seller protection terms for sellers in Turkey and Israel:
PayPal seller protection is available to:
PayPal seller protection is available to:
- Payment Recipients with registered PayPal Account(s) in Turkey or Israel who receive PayPal payments from buyers making an eligible purchase via eBay (worldwide and everywhere PayPal is accepted); and
- Payment Recipients with registered PayPal Account(s) in Turkey or Israel who receive PayPal payments from buyers making eligible purchases outside of eBay.
PayPal seller protection does not apply to Claims, Chargebacks and/or Reversals for the reason that the purchase was Significantly Not as Described (SNAD) nor for items that you deliver or are picked up in person.
How much protection is provided by PayPal seller protection in Turkey and Israel?
PayPal will pay you the full amount of an eligible payment the subject of the Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable.
The PayPal seller protection for Unauthorized Payments and Item not Received Chargebacks will apply unless over the past 30 days:
- the total amount of Claims (INR and/or SNAD), Chargebacks and Reversals cases issued against your PayPal account is equal to or exceeds 1% of the total payment volume received
AND - is equal to or exceeds 100 Claims (INR and/or SNAD), Chargebacks and Reversal cases. If you exceed the thresholds as outlined above, your eligibility for PayPal seller protection will be suspended for at least 90 days and Section 11.5 will apply.
After such 90 days’ period, Your PayPal Account may be eligible for PayPal seller protection only if, during a 90 days period Your PayPal Account meets the following conditions: - the total amount of Claims (INR and/or SNAD), Chargebacks and Reversals cases issued against your PayPal account remain below 1% of the total payment volume received
AND - below 300 Claims (INR and/or SNAD), Chargebacks and Reversal cases were issued against your PayPal Account.
PayPal will notify You by e-mail if your eligibility for PayPal seller protection for Unauthorized Payments is declined based on the above requirements or if you may be eligible for PayPal seller protection again.
What happens when a buyer files a Claim, Chargeback, or Reversal?
What happens when a buyer files a Claim, Chargeback, or Reversal?
PayPal will place a temporary hold on the funds in your Account to cover the full amount of the Claim, Chargeback, or Reversal.
If the payment is not covered by PayPal seller protection, PayPal will remove the funds from your Account and return the payment to the buyer. In addition, you will be responsible for PayPal’s Chargeback Fee, if applicable.
What are the eligibility requirements for PayPal seller protection in Turkey and in Israel?
- If You have received more than €100,000 per month at least once over a consecutive period of 6 months on your PayPal Account and/or if You are applying surcharge for the use of PayPal (when the law applicable to You allows you to apply surcharge), You are not eligible for PayPal seller protection unless otherwise agreed between you and PayPal. PayPal will review your eligibility for seller protection in October and April of each calendar year.
- To be eligible for PayPal seller protection, you must meet all of these requirements to be covered:
- You must respect the requirements specified above in relation to your PayPal Account.
- The item purchased must be a physical, tangible good.
- The transaction must be marked by PayPal as eligible for PayPal seller protection on your Account “Transaction Details” page. If it is marked eligible, protection for both Unauthorized Payments and Item Not Received will apply.
- Post the item to the shipping address on the “Transaction Details” page. If the item is delivered in person or if the Payment Recipient posts the item to a different address (for example, if the buyer asks that you send to another address on the basis that it is a “work address” or a “gift” address) then you will not be eligible for re-imbursement under the terms of the PayPal Seller protection.
- You may access the “Transactions Details” page by logging into your PayPal Account, selecting “History” and then selecting “Details” for the transaction.
- Follow the postage requirements described below.
- You must accept a single payment from one PayPal Account for the purchase (partial payment and/or payment in installments are excluded).
- Respond to PayPal’s requests for documentation and other information that is reasonably required by PayPal to investigate the matter in a timely manner.
What are the postage requirements for Sellers in Turkey and Israel?
| Type of shipping | Protection for Unauthorised Payment | Protection for Item Not Received |
| National/international | Proof of Postage | Proof of Delivery |
If the payment is for pre-ordered or made-to-order goods, postage is required within the timeframe specified in the eBay item listing or, if the transaction was made outside of eBay, the shipment policy or other specification on the Merchant’s website. For all other national shipping services (and international shipping), PayPal requires a Proof of Delivery, whatever the value of the item.
What is “Proof of Postage” for Sellers in Turkey and Israel?
Online or physical documentation from a postal company that includes all of the following:
- A status of “shipped” (or equivalent) and the date of postage
- The recipient’s address, showing at least the city/county or postcode (or international equivalent).
- Official acceptance from the shipping company (for example, a postmark, a receipt, or online tracking information). Or, if you have Proof of Delivery then you do not need Proof of Postage.
What is "Proof of Delivery" for Sellers in Turkey and Israel?
Online documentation from a postal company that includes (or where the postal company warrants that they have obtained) all of the following:
- A status of “delivered” (or equivalent) and the date of delivery.
- The recipient’s address, showing at least the city/county or postcode (or international equivalent).
What are examples of items/transactions/cases that are not eligible for seller protection for Sellers in Turkey and Israel?
- Intangible items, licenses for digital content, and services.
- Items that you deliver (or are picked up) in person.
- Transactions made through Zong or Virtual Terminal (if available).
- Claims, Chargebacks and Reversals for Significantly Not as Described.
- Items bought on or outside of eBay via classified listings.
- Disputes filed directly with PayPal in the Online Resolution Center.
9.1 PayPal Seller Protection.
PayPal Seller Protection is protection we provide to Sellers for eBay transactions from Claims, Chargebacks, or Reversals that are based on
- Unauthorized Transaction; or
- Item Not Received.
PayPal Seller Protection is available for eligible payments on eBay from buyers in any country. If you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here) as these policies will apply to you as a Payment Recipient or Seller.
9.2 Scope of Protection. PayPal will protect you for the full amount of the eligible eBay payment and waive the Chargeback Fee, if applicable.
9.3 Eligibility Requirements. To be eligible for PayPal Seller Protection, you must meet all of the basic requirements listed below under (a) Basic Requirements. To be covered for Item Not Received protection you must meet both the Basic Requirements and the Item Not Received Additional Requirements listed below under (b). To be covered for Unauthorized Transactions protection you must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements listed below under (c)
- Basic Requirements:
- You must ship the item to the shipping address on the Transaction Details Page.
- You must respond to PayPal's requests for documentation and other information in a timely manner.
- The item must be a physical, tangible good that can be shipped.
- Item Not Received Additional Requirements:
- The payment must be marked "eligible" or "partially eligible" for PayPal Seller
Protection on the Transaction Details Page. - You must have a Proof of Delivery as described below in Section 9.4.
- You must ship the item within 7 Days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing.
- The payment must be marked "eligible" or "partially eligible" for PayPal Seller
- Unauthorized Transactions Additional Requirements:
- The payment must be marked "eligible" for PayPal Seller Protection on the Transaction Details Page.
- You must have a Proof of Shipment or a Proof of Delivery as described below in Section 9.4.
9.4 Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements:
"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:
"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:
- The date the item is shipped.
- The recipient's address, showing at least the city/state or postal code (or international equivalent).
"Proof of Delivery" is online documentation from a shipping company that includes all of the following:
- The date the item is delivered.
- The recipient's address, showing at least the city/state or postal code (or international equivalent).
- Signature Confirmation as described below for payments of $750 USD or more (or the following equivalents), save for Sellers having a PayPal Account registered in Albania, Andorra, Bosnia and Herzegovina, Croatia, Turkey and Ukraine to whom such requirement won’t apply):CurrencyAmountCurrencyAmountAustralian Dollar$850 AUDNew Zealand Dollar$950 NZDBrazilian Real$1750 BRLNorwegian Krone4,600 NOKCanadian Dollar$850 CADPhilippine Peso34,000 PHPCzech Republic Koruna15,000 CZKPolish New Zloty2,300 PLNDanish Krone4,100 DKKRussian Ruble27,000 RUBEuro€550 EURSingaporean Dollar$950 SGDHong Kong Dollar$6,000 HKDSwedish Krona4,950 SEKHungarian Forint170,000 HUFSwiss Franc700 CHFIsraeli New Shekel2,700 ILSTaiwan New Dollar23,000 TWDJapanese Yen¥77,000 JPYThai Baht24,500 THBMalaysian Ringgit2,500 MYRTurkish Lira1,600 TRYMexican Peso$10,000 MXNU.K. Pound Sterling£450 GBPU.S. Dollar$750 USD
"Signature Confirmation" is online documentation that can be viewed at the shipping company's website and indicates that the item was signed for on delivery.
9.5 Items/Transactions not Eligible for PayPal Seller Protection. The following are examples of items/transactions not eligible for PayPal Seller Protection:
- Non-eBay transactions
- Claims or Chargebacks for Significantly Not as Described.
- Items that you deliver in person, including at a point of sale.
- Intangible items, including Digital Goods and services.
- PayPal Direct Payments (including Virtual Terminal Payments and Website Payments Pro/Plus payments).
- Items that are not shipped to the recipient address. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.